Privacy Policy

We may collect the following types of personal information:

We only collect personal information that is reasonably necessary for our business functions and activities.

We collect personal information in the following ways:

Directly from you — when you fill in our contact form, send us an email, call us, or engage our services.

Automatically — when you visit our website, we may automatically collect technical and usage information through cookies and similar technologies. Please see our Cookie Policy for more details.

From third parties — we may receive information about you from third parties such as referral partners or publicly available sources, where permitted by law.

We use your personal information for the following purposes:

To provide, manage, and improve our IT services and website; to respond to your enquiries and communicate with you; to send you information about our services, updates, or promotions (where you have consented or where permitted by law); to comply with our legal obligations; to protect the security and integrity of our systems; and to conduct internal business analysis and planning.

We will not use your personal information for any purpose that is incompatible with the primary purpose for which it was collected, unless you have consented or an exception under the Privacy Act applies.

We may disclose your personal information to:

Service providers — third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting providers, email platforms, analytics providers), subject to confidentiality obligations.

Professional advisers — lawyers, accountants, and insurers where necessary.

Government and regulatory bodies — where required or authorised by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Some of our service providers may be located overseas (for example, cloud infrastructure providers in the United States or Singapore). Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles, as required by APP 8.

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure server infrastructure, access controls, and encrypted communications where appropriate.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading. To make such a request, please contact us using the details below. We will respond within a reasonable time (generally within 30 days) and will not charge a fee for making an access request, though we may charge a reasonable fee for providing access.

If we refuse your request, we will provide written reasons and information about how to complain.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. For full details on the types of cookies we use and how to manage them, please read our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

If you believe we have breached the Australian Privacy Principles or the Privacy Act, you may lodge a complaint with us by contacting us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

For any privacy-related enquiries, requests, or complaints, please contact our Privacy Officer: